Terms and Conditions

At 2Ways Consultancy, we are committed to transparency and integrity in all our interactions. These Terms and Conditions govern your use of our website and services. By using this website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully.

This Agreement applies as between you, the User of this Website, and 2Ways Consultancy, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of Services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer, and our acceptance of that offer is deemed to occur upon our sending a confirmation email to you indicating that your order has been accepted.

1. Definitions and Interpretation

In this Agreement, the following terms shall have the following meanings: "Account": means collectively the personal information, Payment Information, and credentials used by Users to access Paid Content and / or any communications System on the Website; "Content": means any text, graphics, images, audio, video, software, data compilations, and any other form of information capable of being stored in a computer that appears on or forms part of this Website; "Facilities": means collectively any online facilities, tools, services or information that 2Ways Consultancy makes available through the Website either now or in the future; "Services": means the consultancy and related services available to you through this Website, as described on the Website and in any specific service agreements; "Payment Information": means any details required for the purchase of Services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers, and billing addresses; "Premises": Means Our principal place of business located in Brisbane, Queensland, Australia; "System": means any online communications infrastructure that 2Ways Consultancy makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities, and email links; "User" / "Users": means any third party that accesses the Website and is not employed by 2Ways Consultancy and acting in the course of their employment; "Website": means the website that you are currently using www.2waysconsultancy.com.au and any sub-domains of this site unless expressly excluded by their own terms and conditions; and "We/Us/Our": means 2Ways Consultancy, an Australian business, ABN 62988303719, located in Brisbane, Queensland, Australia.]

2. Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

3. Business Customers

These Terms and Conditions also apply to customers procuring Services in the course of business.

4. Intellectual Property

4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including but not limited to text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code, and software, is the property of 2Ways Consultancy, our affiliates, or other relevant third parties. By continuing to use the Website, you acknowledge that such material is protected by applicable Australian and International intellectual property and other laws.

4.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

5. Third Party Intellectual Property

5.1 Unless otherwise expressly indicated, all Intellectual Property rights, including but not limited to Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

5.2 Subject to Clause 6, you may not reproduce, copy, distribute, store, or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

6. Fair Use of Intellectual Property

Material from the Website may be re-used without written permission where any of the exceptions detailed in the Copyright Act 1968 (Cth) of Australia apply.

7. Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of 2Ways Consultancy or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

8. Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.2waysconsultancy.com.au without Our prior permission. Deep linking requires Our express written permission. To find out more, please contact Us by email at twowaysconsultancy@outlook.com or call us at 0423 207 472.

9. Use of Communications Facilities

9.1 When using any System on the Website, you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

1. 9.1.1 You must not use obscene or vulgar language.
2. 9.1.2 You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist, or racist.
3. 9.1.3 You must not submit Content that is intended to promote or incite violence.
4. 9.1.4 It is advised that submissions are made using the English language, as We may be unable to respond to enquiries submitted in any other languages.
5. 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws.
6. 9.1.6 You must not impersonate other people, particularly employees and representatives of 2Ways Consultancy or Our affiliates.
7. 9.1.7 You must not use Our System for unauthorised mass communication such as “spam” or “junk mail”.

9.2 You acknowledge that 2Ways Consultancy reserves the right to monitor any and all communications made to Us or using Our System.

9.3 You acknowledge that 2Ways Consultancy may retain copies of any and all communications made to Us or using Our System.

9.4 You acknowledge that any information you send to Us through Our System may be modified by Us in any way, and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance, and We reserve the right to reject such terms and associated information.

10. Accounts

10.1 In order to procure Services on this Website and to use certain other parts of the System, you may be required to create an Account which will contain certain personal details and Payment Information. This information may vary based upon your use of the Website as We may not require payment information until you wish to make a purchase. By continuing to use this Website, you represent and warrant that:

1. 10.1.1 All information you submit is accurate and truthful.
2. 10.1.2 You have permission to submit Payment Information where permission may be required.
3. 10.1.3 You will keep this information accurate and up-to-date. Your creation of an Account is further affirmation of your representation and warranty.

10.2 It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

10.3 If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of Services has commenced. In the event that an unauthorised provision commences prior to your notifying Us of the unauthorised nature of the order or payment, then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.

10.4 When choosing your username, you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your Account.

11. Termination and Cancellation of Accounts

11.1 Either 2Ways Consultancy or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.

11.2 If We terminate your Account:

• 11.2.1 Any current or pending orders or payments on your Account will be cancelled; and
• 11.2.2 Provision of Services will not commence.

12. Services, Pricing and Availability

12.1 Whilst every effort has been made to ensure that all general descriptions of Services available from 2Ways Consultancy correspond to the actual Services that will be provided to you, we are not responsible for any variations from these descriptions as the exact nature of the Services may vary depending on your individual requirements and circumstances. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to variations of the correct Services, not different Services altogether. Please refer to sub-Clause 13.8 for incorrect Services.

12.2 Where appropriate, you may be required to select the required Plan of Services or agree to a specific proposal.

12.3 We neither represent nor warrant that such Services will always be available and cannot necessarily confirm availability until confirming your Order. Availability indications are not provided on the Website.

12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

12.5 In the event that prices are changed during the period between an order being placed for Services and Us processing that order and taking payment, then the price that was valid at the time of the order shall be used.

13. Orders and Provision of Services

13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email or a signed service agreement. Only once We have sent you an order confirmation email or a signed service agreement will there be a binding contract between 2Ways Consultancy and you.

13.2 Order confirmations under sub-Clause 13.1 will be sent to you before the Services begin and shall contain the following information:

1. 13.2.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;
2. 13.2.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes (e.g., GST), and other additional charges;
3. 13.2.3 Relevant times and dates for the provision of the Services;
4. 13.2.4 User credentials and relevant information for accessing those services, if applicable.

13.3 If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.

13.4 Payment for the Services shall be taken via your chosen payment method, immediately for any agreed upfront fees and/or as per the payment schedule outlined in your order confirmation or service agreement.

13.5 We aim to fulfil your Order within a reasonable period following your Order, unless there are exceptional circumstances. If we cannot fulfil your Order within a reasonable period, we will inform you at the time you place the Order by a note on the relevant web page or by contacting you directly after you place your Order. Time is not of the essence of the Contract, which means we will aim to fulfil your Order within any agreed timescales, but this is not an essential term of the Contract, and we will not be liable to you if we do not do so. If the Services are to begin within 14 calendar days of Our acceptance of your order, at your express request, you will be required to expressly acknowledge that any statutory cancellation rights will be affected.

13.6 2Ways Consultancy shall use all Our reasonable endeavours to provide the Services with reasonable skill and care, commensurate with best industry practice.

13.7 In the event that Services are provided that are not in conformity with your order and thus incorrect, you should contact Us immediately to inform Us of the mistake. We will ensure that any necessary corrections are made within a reasonable timeframe.

13.8 Additional terms and conditions may apply to the provision of certain Services (e.g., specific project agreements, consulting contracts). You will be asked to read and confirm your acceptance of any such terms and conditions when completing your Order or prior to the commencement of those Services.

13.9 2Ways Consultancy provides technical support via our online support forum, email, and/or phone as specified in your service agreement. 2Ways Consultancy makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.

14. Cancellation of Orders and Services

[Include Clause 14 from your text here]

15. Privacy

Use of the Website is also governed by Our Privacy Policy https://www.2waysconsultancy.com.au/privacy-policy.html which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.

16. How We Use Your Personal Information (Data Protection)

16.1 All personal information that We may collect (including, but not limited to, your name and address) will be collected, used, and held in accordance with the provisions of the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and your rights under that Act.

16.2 We may use your personal information to:

1. 16.2.1 Provide Our Services to you;
2. 16.2.2 Process your payment for the Services; and
3. 16.2.3 Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

16.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, we may pass your personal information on to credit reporting bodies. These agencies are also bound by applicable privacy laws and should use and hold your personal information accordingly.

16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission, unless legally required to do so.

17. Disclaimers

17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure, and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service or Services.

17.2 No part of this Website is intended to constitute advice, and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind without independent professional advice.

17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.

17.4 Whilst We use reasonable endeavours to ensure that the Website is secure and free of errors, viruses, and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details, and your computers.

18. Changes to the Facilities and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

19. Availability of the Website

19.1 The Website is provided “as is” and on an “as available” basis. 2Ways Consultancy uses industry best practices to provide a high uptime. We give no warranty that the Website or Facilities will be free of defects and/or faults, and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility, and satisfactory quality.

19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war, or legal restrictions and censorship.

20. Limitation of Liability

20.1 To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special, or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.

20.2 Nothing in these Terms and Conditions excludes or restricts Our liability for death or personal injury resulting from any negligence or fraud on the part of 2Ways Consultancy.

20.3 Nothing in these Terms and Conditions excludes or restricts 2Ways Consultancy's liability for any direct or indirect loss or damage arising out of the incorrect provision of Services or out of reliance on incorrect information included on the Website.

20.4 In the event that any of these terms are found to be unlawful, invalid, or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

21. No Waiver

If any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

22. Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

23. Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and 2Ways Consultancy.

24. Communications

24.1 All notices or communications shall be given to Us by email at twowaysconsultancy@outlook.com. Such notice will be deemed received:

• 3 days after posting if sent by regular post,
• the day of sending if the email is received in full on a business day, and
• on the next business day if the email is sent on a weekend or public holiday.

24.2 We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.

25. Law and Jurisdiction

These Terms and Conditions and the relationship between you and 2Ways Consultancy shall be governed by and construed in accordance with the Law of Queensland, Australia, and 2Ways Consultancy and you agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia.

26. Confidentiality

26.1 Both parties agree to keep confidential all information, including but not limited to, business plans, financial data, customer lists, and intellectual property, disclosed by the other party during the course of providing or receiving Services, that is identified as confidential or would reasonably be understood to be confidential.

26.2 This obligation of confidentiality will not apply to information that:

• (a) is or becomes publicly available through no fault of the receiving party;
• (b) is already known to the receiving party at the time of disclosure;
• (c) is independently developed by the receiving party without reference to the confidential information;
• (d) is rightfully obtained by the receiving party from a third party without restriction on disclosure; or
• (e) is required to be disclosed by law or by a court of competent jurisdiction, provided that the disclosing party is given prompt notice of such requirement (where legally permissible) and an opportunity to seek a protective order or other appropriate remedy.

26.3 This confidentiality obligation will survive the termination of this Agreement for a period of 2 years or as otherwise agreed in specific service agreements.

27. Client Responsibilities

27.1 The Client agrees to provide all necessary information, access to resources, and timely feedback as reasonably requested by 2Ways Consultancy to facilitate the provision of the Services.

27.2 The Client acknowledges that the success of the Services may depend on the accuracy and completeness of the information provided by the Client and the Client's timely cooperation. 2Ways Consultancy shall not be liable for any delays or failures in service delivery resulting from the Client's failure to meet its responsibilities.

28. Force Majeure

Neither party shall be liable for any failure or delay in performing their obligations under this Agreement where such failure or delay results from any cause that is beyond the reasonable control of that party, including, but not limited to: power failure, Internet Service Provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event beyond the control of the party in question.

29. Scope of Services

The specific scope of Services, deliverables, project timelines, and any specific terms applicable to a particular engagement will be detailed in a separate proposal, statement of work, or service agreement ("Service Agreement"), which upon acceptance, will form part of this Agreement. In the event of any inconsistency between these Terms and Conditions and a Service Agreement, the Service Agreement shall prevail with respect to that specific engagement.

30. Dispute Resolution

30.1 In the event of any dispute arising out of or in connection with this Agreement, the parties agree to first attempt to resolve the dispute through good faith negotiations.

30.2 If the dispute cannot be resolved through negotiation within 14 days, the parties agree to participate in mediation, facilitated by a mutually agreed-upon mediator, before resorting to litigation. The costs of mediation shall be shared equally between the parties.

31. Disclaimer of Warranties for Outcomes

2Ways Consultancy provides professional advice and recommendations based on the information provided by the Client and Our experience. However, we do not guarantee specific outcomes, financial results, or business improvements from the Services. The Client acknowledges that business success is subject to various factors beyond Our control.

32. Indemnity

You agree to indemnify and hold harmless 2Ways Consultancy, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in any way connected with: a) your use of the Website or Services in violation of these Terms and Conditions; b) your breach of any applicable laws or regulations; or c) any content or information you provide to Us.

33. Severability

If any provision of these Terms and Conditions is held to be invalid or unenforceable, that provision shall be severed, and the remaining provisions shall continue in full force and effect.

34. Entire Agreement

These Terms and Conditions, together with any applicable Service Agreements and Our Privacy Policy, constitute the entire agreement between you and 2Ways Consultancy concerning the subject matter hereof and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

For any questions about these Terms and Conditions, please contact us at twowaysconsultancy@outlook.com or call us on 0423 207 472.

These Terms and Conditions were last updated in August 2025.