Privacy Policy

At 2Ways Consulting, we are committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our services, including our business and strategic planning services.

What information we collect

We may collect personal information that is reasonably necessary for us to deliver our services, including:

• Your name, position, organisation, and contact details (such as email address and phone number);
• Details of your interactions with us, including correspondence, project details, and feedback;
• Any other information you choose to provide to us that is relevant to our services or your engagement with us.

How we collect information

We collect personal information directly from you when you communicate with us, participate in our services, provide feedback, or use our website. We may also collect information from publicly available sources or third parties, but only where you would reasonably expect us to do so or where you have given consent.

How we use your information

We use your personal information to:

• Provide and manage our services, including business and strategic planning, cultural competence training, and consultancy services;
• Communicate with you regarding your projects, enquiries, and ongoing engagement with us;
• Comply with our legal and regulatory obligations;
• Improve our services and offerings based on feedback and evaluation;
• Promote inclusive, culturally safe, and respectful practices within our services and your organisation.

How we share your information

We do not sell your personal information. We may disclose your information to:

• Our trusted employees, contractors, and advisors who assist us in delivering our services and are bound by confidentiality obligations;
• Third parties where required or authorised by law, or with your consent;
• Relevant stakeholders, such as funding bodies or partners, where necessary to facilitate our services, with appropriate privacy safeguards in place.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, interference, and loss, as well as unauthorised access, modification, or disclosure. This includes secure electronic and physical storage systems, access controls, and staff training on privacy obligations.

Accessing and correcting your information

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, out-of-date, or incomplete. To make a request, please contact us using the details provided below.

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The updated version will be published on our website and effective from the date of posting.

Contact us

If you have any questions, concerns, or requests about your personal information or this Privacy Policy, please contact us.

This Privacy Policy was last updated on August 2025.